Terms of Use

Effective Date: June 2026

Welcome to the Lumineveno digital storefront. This online platform and all associated web services are fully owned and operated by HONG KONG XINCHANGTONG COMPANY LIMITED. The conditions outlined herein dictate the terms of your access and use of our website. Please be aware that the acquisition of our specialized dining essentials—namely our Crafted Bowls, Ceramic Drinkware, and Artisan Dinnerware collections—is additionally governed by our dedicated Terms of Purchase.

By accessing or navigating this site, you acknowledge your complete agreement to these operational guidelines. Should you object to any part of these terms, please discontinue your use of our platform immediately.

Account Information Accuracy

When you provide information through our interface, you warrant that all personal, contact, and payment details are authentic, precise, and up-to-date. It is your sole obligation to promptly amend your account profile whenever your information undergoes any modifications.

Data Protection and Privacy

Securing your personal information is a core pillar of our operations. The gathering, retention, and handling of your data are strictly administered under our distinct Privacy Policy. By browsing our catalog or contacting our support team, you grant unequivocal consent to our data management protocols.

Intellectual Property and Access Restrictions

All visual, structural, and textual content featured on the Lumineveno website—encompassing product imagery, corporate logos, descriptive text, and underlying software code—remains the sole property of HONG KONG XINCHANGTONG COMPANY LIMITED. These assets are vigorously guarded by global copyright and trademark laws.

We grant visitors a limited, non-assignable, and revocable license to utilize our site exclusively for personal shopping purposes. The following activities are expressly prohibited:

  • Reproducing or monetizing our exclusive content.
  • Utilizing framing techniques or mirroring our website design.
  • Deploying harmful scripts, malware, or digital viruses.
  • Executing automated data extraction tools, scrapers, or web-mining bots.
  • Participating in actions that impose an unreasonable load on our technical infrastructure.

We reserve the absolute right to terminate user accounts or restrict network access should any of these conditions be violated.

Customer Submissions and Feedback

Should you elect to post product reviews, comments, or media files, you assume complete legal responsibility for the decency and legality of such submissions. You are expressly forbidden from uploading content that is slanderous, misleading, or infringes upon the intellectual property of third parties. Concealing your true identity via fake email accounts is strictly outlawed. By transmitting your content to Lumineveno, you grant us an absolute, royalty-free, and permanent license to exhibit, alter, and promote these materials across our marketing channels without requiring additional permission.

Third-Party Web Links

To enhance your shopping journey, our platform may contain links routing to outside websites. Lumineveno exercises no control over these independent platforms and denies all responsibility regarding their content, security protocols, or business practices. Accessing these third-party networks is performed entirely at your own risk.

No Warranties Provided

To the fullest extent sanctioned by applicable law, Lumineveno provides this online boutique and its inventory of tableware strictly on an "as is" and "as available" basis. We expressly disclaim all warranties of any kind, whether explicit or implied, including, but not limited to, the implied warranties of merchantability or fitness for a specific purpose. We make no guarantees that your browsing experience will be perfectly secure, continuous, or devoid of technical errors.

Limitation of Liability

By engaging with our e-commerce site, you voluntarily assume all associated operational risks. Under no condition shall HONG KONG XINCHANGTONG COMPANY LIMITED, its executives, or its logistics affiliates be held responsible for any consequential, incidental, punitive, or indirect financial damages stemming from:

  • Temporary website outages or systemic glitches.
  • The purchase or utilization of our ceramic and dining products.
  • The unauthorized breach of your digital information.
  • Broad internet service interruptions.

Any formal legal claims related to website interaction must be officially lodged within one calendar year following the incident.

User Indemnification

You commit to fully defending, indemnifying, and holding HONG KONG XINCHANGTONG COMPANY LIMITED harmless against any legal suits, financial obligations, regulatory fines, or attorney fees arising from your violation of these terms, illegal behavior, or infringement upon third-party rights.

Digital Correspondence

By browsing our storefront or transmitting inquiries to our customer care team, you authorize us to communicate with you electronically. You concur that all digital notices, contracts, and policy updates fulfill any legal requirements mandating that such correspondence be provided in physical writing.

Intellectual Property Claims

Lumineveno strictly enforces the protection of creative rights. If you suspect your copyrighted material has been displayed on our platform without consent, please lodge a formal complaint with our support department, including:

  • Your physical or electronic signature.
  • A precise description of the copyrighted work and its exact URL on our site.
  • Your full contact information.
  • A good-faith declaration affirming that the disputed use is not authorized by the rightful owner.

Force Majeure Events

We are fully absolved from executing our operational obligations outlined herein if our business functions are hindered by inescapable, extreme circumstances outside our reasonable control. This includes, but is not limited to, natural disasters, global pandemics, labor disputes, or significant international shipping halts.

Risk of Loss

The exact instant your purchased tableware is handed over to our designated freight carriers, all financial liability for transit loss or physical damage, as well as the legal title of ownership, immediately transfers from our company to you.

Governing Law and Venue

These operational terms, along with all retail transactions, are strictly governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-law provisions. Any formal lawsuits or legal controversies arising from your use of the Lumineveno website shall be exclusively adjudicated within the recognized courts of Hong Kong.

Severability and Assignment

Should any specific provision within this policy be deemed legally unenforceable by a competent court, that section will be struck, while the remainder of the agreement will retain full legal force. You are prohibited from delegating your contractual rights or obligations under this framework to a third party without our explicit written consent; however, we reserve the right to assign this agreement to any corporate subsidiary at our complete discretion.

Entire Agreement

This text represents the complete and exclusive understanding between you and HONG KONG XINCHANGTONG COMPANY LIMITED concerning your interaction with our platform, superseding all previous communications, drafts, or verbal agreements.

Contact Information

Should you possess any questions or need clarification regarding these terms of service, please reach out to our administration team using the details below:

  • Brand Identifier: Lumineveno
  • Operating Entity: HONG KONG XINCHANGTONG COMPANY LIMITED
  • Registered Office: Room K, Unit 9, 7/F, Wah Shing Centre, No. 11 Shing Yip Street, Kwun Tong, Hong Kong
  • Support Email Desk: support@lumineveno.com
  • Customer Support Line: +1 (989) 718-8308